PHONE HUNTING
+62 21 4502130

EMAIL ADDRESS
mtaho@marton.co.id

After-Sales Service

We believe that the investment of a product is only as good as its after-sales support. Our logistics, spare part and service division work together to provide the best after-sales service that will give our customers maximum productivity.

Marton Parts Support

Parts Quality:

To ensure that machine is operating at its optimum, we believe that the quality of parts cannot be compromised. The use of genuine spare parts coupled with preventive maintenance will ensure an optimal condition of machine during its service life. We offer high quality genuine parts and components that will maintain the condition of your machine at its optimum.

Benefits of Marton Parts:

  • High Quality Genuine Parts and Components
  • Optimum machine condition
  • Better performance
  • Reduces breakdown intervals (Lengthen MTBF)
  • Longer machine lifetime
  • Higher operational safety

Parts Availability:

Our spare part services have been designed to keep downtime at a minimum. The local spare parts stock in Jakarta are attuned to our customers' needs and we maintain a buffer stock level to prevent or minimize lead time. For urgent parts that are not in stock, we have cooperations with Express Courier services from a reputable freight forwarder company to handle the parts order so that it can arrive in the shortest time possible.

Benefits of Marton Parts:

  • Optimal stock level for parts and components
  • Express courier service for Ex-factory parts
  • Minimal lead time for Ex-factory parts
  • Reduces mean time to repair machines (MTTR)
  • Lowers breakdown costs
  • More up time, higher productivity

Parts and Components Service Packages

Consignment Contract for Parts and Components

  • Tailored to your needs
  • Available for New and Used machines
  • Minimize lead time for parts
  • Lowers breakdown cost 
  • More up time, higher productivity